At Vindmed Medical Supplies (Pty) Ltd, we strive to ensure that all products supplied meet the highest quality standards. If you need to return a product, please follow the procedure below.
1. Reporting Returns
All intended returns, including but not limited to:
- Incorrect products supplied
- Incorrect quantities supplied
- Damaged goods
- Delivery shortages
- Product quality complaints
- Short-dated products
must be reported to Vindmed Medical Supplies (Pty) Ltd Customer Services within 48 hours of delivery.
Failure to report within this period may result in the return request being declined.
2. Return Authorisation
If a return is approved:
- Vindmed Medical Supplies (Pty) Ltd will issue a Return Reference Number.
- A Return Collection Slip (or Pick-Up Slip) will be emailed to the customer.
- No goods will be collected without a valid Return Reference Number.
3. Non-Returnable Products
Unless required by applicable law, the following products cannot be returned for credit:
- Short-dated stock accepted by the customer at delivery.
- Dormant or slow-moving stock.
- Products that have been opened, used, damaged by the customer, or are no longer in a saleable condition.
4. Preparing Goods for Collection
All authorised returns must:
- Be accompanied by the official Return Collection Slip.
- Contain only the items listed on the Collection Slip.
- Display the assigned Return Reference Number on each parcel.
5. Condition of Returned Goods
Products returned for credit must:
- Be in their original packaging.
- Be unopened where applicable.
- Be in a clean, saleable condition.
- Not contain stickers, writing, labels or markings added by the customer.
- Not have damaged or defaced packaging.
Vindmed Medical Supplies (Pty) Ltd reserves the right to refuse any return that does not meet these requirements.