Privacy Policy

1. Introduction

Vindmed Medical Supplies (Pty) Ltd (“Vindmed”, “we”, “us” or “our”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, fairly, and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with us.

We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and any other applicable South African legislation.

2. Company Details

Company: Vindmed Medical Supplies (Pty) Ltd
Registered Address: Unit 5A, 67 Regency Drive, Route 21 Corporate Park, Pretoria, 0181
Telephone: +27 (0) 12 345 6011
Email: admin@vindmed.co.za
Website: https://vindmed.co.za
Information Officer: Linda du Plessis
Information Officer Email: linda@vindmed.co.za

3. Personal Information We Collect

We collect only the personal information necessary to provide our products and services.

This may include:

  • Full name;
  • Company name (where applicable);
  • Physical delivery address;
  • Postal address;
  • Email address;
  • Telephone or mobile number; and
  • Records of communications between you and Vindmed Medical Supplies (Pty) Ltd.

We do not intentionally collect special personal information unless required by law or voluntarily provided by you for a legitimate business purpose.

4. How We Collect Information

We collect personal information when you:

  • Register an account on our website;
  • Request a quotation;
  • Purchase products;
  • Contact us by telephone or email;
  • Complete online enquiry forms;
  • Subscribe to newsletters or promotional communications; or
  • Communicate with our customer service team.

5. Purpose of Processing

We process your personal information to:

  • Process and fulfil orders;
  • Deliver products;
  • Respond to enquiries;
  • Provide customer support;
  • Verify customer identity where necessary;
  • Maintain customer records;
  • Improve our services;
  • Comply with legal and regulatory obligations; and
  • Send marketing communications where you have consented or where otherwise permitted by law.

We will only process your personal information for lawful and legitimate purposes.

6. Marketing Communications

With your consent, or where permitted by applicable law, Vindmed Medical Supplies (Pty) Ltd may send you promotional information regarding:

  • New products;
  • Special offers;
  • Product updates;
  • Company news; and
  • Other marketing communications.
    Marketing communications may be sent via:
  • Email; and
  • SMS.

You may unsubscribe from marketing communications