Terms of Use

Important Notice

Please read these Terms of Use carefully. Your use of the Vindmed Medical Supplies (Pty) Ltd website, and any services offered through this website will be subject to the version of these Terms of Use applicable at the time of your use.

If you do not accept these Terms of Use, you may not access our website or make use of any services available through our website.

These Terms of Use contain specific provisions limiting our liability. These provisions are set out in capital letters. You should pay particular attention to these provisions as they limit your ability to recover losses that you may incur in connection with your use of our website, or services.

If you are under 18 years of age, you may not access our website, use our services, or participate in any activities offered through our website.
We reserve the right to amend these Terms of Use from time to time. Any amendments will become effective once published on our website. You are therefore responsible for reviewing the current Terms of Use before using our website, as the version available at the time of your use will apply.

Part A: General Information and Terms

1. General Information

For your convenience, we provide the following information about ourselves:

“We”, “us” and “our” refer to Vindmed Medical Supplies (Pty) Ltd.

Vindmed Medical Supplies (Pty) Ltd is a private company incorporated in accordance with the laws of the Republic of South Africa.

Our registered address is 5A, 67 Regency Drive, Route 21 Corporate Park, Pretoria, 0181.

We accept service of all legal documents at the above address.

Our contact details are:

Telephone: +27(0)12 345 6011

2. Definitions

In these Terms of Use:

“Products” means any medical supplies, goods or other products made available by us through this website.

“We”, “us” and “our” means Vindmed Medical Supplies (Pty) Ltd and, unless the context indicates otherwise, includes our owner, employees, suppliers and internet service providers.

“You” means the user of this website.

Any hyperlinks contained on this website which are inactive or unavailable will not affect the validity or interpretation of these Terms of Use.

3. General Conditions of Use for this Website

You are solely responsible for all telephone usage, rental charges, internet access fees, and any other costs associated with accessing this website and using the services offered through it.

You may only access this website for lawful purposes and for using the services provided by Vindmed Medical Supplies (Pty) Ltd in the ordinary course. You may not access or use this website to reproduce, distribute, modify, copy, or otherwise exploit any content for commercial purposes unless you have obtained our prior written consent.

You may not use this website in any manner that may bring Vindmed Medical Supplies (Pty) Ltd, our business, employees, or suppliers into disrepute.

You may not use this website for unlawful purposes or in any manner that infringes the rights of Vindmed Medical Supplies (Pty) Ltd or any third party, or which restricts or interferes with another person’s use or enjoyment of this website.

You may not upload, transmit or distribute any material through this website, which is unlawful, defamatory, misleading, inaccurate, obscene, infringing of intellectual property rights, harmful to software or data systems, or otherwise prohibited by law.

We reserve the right to remove any content submitted to our website and/or suspend access to any part of our website without notice.

We do not ordinarily monitor, edit, control or filter content submitted by users. Any user-generated content, including comments, reviews, forums or other submissions, does not necessarily represent the views of Vindmed Medical Supplies (Pty) Ltd and should not be regarded as professional medical, legal, financial, or other advice.

If you have any concerns regarding content submitted by another user, please contact us using our published contact details.

Vindmed Medical Supplies (Pty) Ltd does not endorse or accept responsibility for products, services or information provided by third parties unless expressly stated otherwise. Any arrangements relating to third-party products or services are between you and the relevant third party.

This website may contain links to third-party websites.

Vindmed Medical Supplies (Pty) Ltd does not control, approve, or accept responsibility for the content, security, or activities of such third-party websites.

All intellectual property rights relating to this website, including trademarks, copyright, designs, content, databases and other proprietary material, belong to Vindmed Medical Supplies (Pty) Ltd or our licensors.

Any information downloaded from this website is done at your own risk. You ensured that your devices have appropriate security protection against viruses, malware, or harmful code.

Access to our website services is provided at our discretion. Your use of this website, its content and services are entirely at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VINDMED MEDICAL SUPPLIES (PTY) LTD SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, COST OR CLAIM ARISING FROM YOUR USE OF THIS WEBSITE, YOUR RELIANCE ON INFORMATION PROVIDED THROUGH THIS WEBSITE, OR YOUR INABILITY TO ACCESS OR USE THE WEBSITE, EXCEPT WHERE SUCH LIABILITY CANNOT BE EXCLUDED BY LAW.

We reserve the right to amend, suspend, or discontinue any part of this website, including these Terms of Use, without prior notice.

By continuing to use this website after amendments have been published, you will be deemed to have accepted the amended Terms of Use.

Where registration is required, you are responsible for keeping your username and password confidential. You accept responsibility for all activities conducted through your account.

Vindmed Medical Supplies (Pty) Ltd respects your privacy and will process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

Information provided by you may be used to process orders, provide services, communicate with you regarding your account, improve our services, and provide information about products and services that may be relevant to you.

For further information regarding the processing of your personal information, please refer to our Privacy Policy and Personal Information Processing Policy.

We reserve the right to monitor communications sent through our website for security, fraud prevention, compliance, and lawful business purposes.

4. Complaints and General Matters

We aim to provide excellent service. If you have a complaint, please contact Vindmed Medical Supplies (Pty) Ltd using the contact details provided on our website.

To assist us in resolving your complaint, please provide:

  • Your full name;
  • Physical address;
  • Telephone number and email address;
  • Details of the product, service, or transaction concerned;
  • A description of the issue or complaint;
  • The outcome you would like us to consider;
  • Confirmation that your complaint is made in good faith;
  • Confirmation that the information provided is accurate to the best of your knowledge; and
  • Your signature where required.

These Terms of Use shall be governed by the laws of the Republic of South Africa.

The courts of South Africa shall have jurisdiction over any disputes arising from these Terms of Use, subject to any applicable legal requirements regarding jurisdiction.

These Terms of Use, together with any policies incorporated by reference, constitute the entire agreement between you and Vindmed Medical Supplies (Pty) Ltd regarding your use of this website and services.

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will continue to apply.

You may not transfer or assign your rights or obligations under these Terms of Use without our prior written consent.

Vindmed Medical Supplies (Pty) Ltd may transfer or assign its rights and obligations under these Terms of Use.

We will not be responsible for delays or failure to perform our obligations where such failure results from circumstances beyond our reasonable control.

We will take reasonable measures to protect sensitive payment information provided to Vindmed Medical Supplies (Pty) Ltd. However, we cannot guarantee absolute security of information transmitted electronically.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VINDMED MEDICAL SUPPLIES (PTY) LTD SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS ARISING FROM YOUR USE OF THIS WEBSITE, ITS CONTENT OR ANY LINKED THIRD-PARTY WEBSITE.

You indemnify Vindmed Medical Supplies (Pty) Ltd against any claim, loss or damage arising from your unlawful use of this website or breach of these Terms of Use.

The website and all information contained on it are provided on an “as is” basis, subject to applicable law.

Part B: Sales, Ordering, Payment, Delivery and Returns Terms

5. Returns, Refunds and Replacements

Please refer to our Returns Policy for detailed information regarding the return of products purchased through the Vindmed Medical Supplies (Pty) Ltd website, including procedures relating to refunds, replacements and exchanges.

Our Returns Policy forms part of these Terms of Use and is incorporated into these Terms by reference.

Due to the nature of certain medical supplies and healthcare-related products, returns may be subject to specific requirements, including product condition, packaging, hygiene considerations, expiry dates, regulatory requirements, and applicable legislation.

Products may only be returned in accordance with our Returns Policy and any applicable rights provided to you under South African law.

Vindmed Medical Supplies (Pty) Ltd reserves the right to refuse returns where products have been used, damaged, altered, opened, contaminated, incorrectly stored, or where the return does not comply with applicable return requirements.

6. Conclusion of Sales and Availability of Products

Registered customers may place orders for products through our website. All orders placed through the website constitute an offer by you to purchase the selected products.

Vindmed Medical Supplies (Pty) Ltd reserves the right to accept or reject any order. Acceptance of an order is subject to:

  • Availability of the products ordered;
  • Accuracy of product descriptions, specifications, and pricing information;
  • Verification of customer information;
  • Receipt of payment or payment authorisation; and
  • Compliance with any applicable legal or regulatory requirements.

An agreement of sale between you and Vindmed Medical Supplies (Pty) Ltd will only come into effect once we have accepted your order and confirmed acceptance by dispatching the products, delivering the products, or making the products available for collection.

Any automated confirmation received after placing an order does not constitute acceptance of the order and does not create a binding agreement of sale.

If we reject or cancel your order, we will notify you as soon as reasonably possible and refund any amount already paid by you, subject to applicable law.

You may cancel an order before dispatch or delivery by contacting us, provided that cancellation is received before the order has been processed for delivery.

Once products have been delivered or collected, returns will only be accepted in accordance with our Returns Policy and applicable legislation.

You acknowledge that product availability is subject to stock levels and that pricing may change from time to time without notice.

Although we endeavour to maintain accurate stock information, Vindmed Medical Supplies (Pty) Ltd cannot guarantee that all products displayed on the website will always be available.

If a product becomes unavailable after you have placed an order, we will notify you and provide an appropriate remedy, which may include offering an alternative product or providing a refund for amounts already paid.

Product images, descriptions, specifications, and other information displayed on the website are provided for general information purposes. While we take reasonable steps to ensure accuracy, minor variations may occur.

7. Pricing and Payment

Vindmed Medical Supplies (Pty) Ltd is committed to providing secure payment facilities.

All online transactions are processed using appropriate security measures designed to protect payment information.

Prices displayed on our website are applicable at the time of purchase and may include or exclude delivery charges, taxes or other applicable fees as indicated during the ordering process.

Payment for products may be made using the payment method made available on our website, which includes:

  • Direct bank deposit.

Vindmed Medical Supplies (Pty) Ltd reserves the right to delay processing or delivery of an order until payment has been successfully verified and received.

Where payment is made by direct bank deposit, payment must be received before the order will be processed, unless alternative payment arrangements have been approved by us in writing.

Failure to make payment within the required period may result in cancellation of the order.

8. Delivery of Products

Vindmed Medical Supplies (Pty) Ltd offers delivery and/or collection options as indicated on our website.

Where an order has been accepted and payment has been received, we will make reasonable efforts to deliver products within the estimated delivery period communicated to you.

Delivery periods are estimates only and may be affected by factors outside our reasonable control, including:

  • Supplier delays;
  • Product availability;
  • Courier delays;
  • Incorrect delivery information supplied by you;
  • Public holidays; and
  • Circumstances beyond our control.

If we are unable to deliver within the estimated delivery period, we will notify you and provide appropriate options where required by applicable law.

Our obligation to deliver a product is fulfilled once the product has been delivered to the physical address provided by you during the ordering process or collected by you from an agreed collection point.

You ensured that the delivery information supplied by you is accurate and complete.

Vindmed Medical Supplies (Pty) Ltd will not be responsible for delays, losses, or unauthorised use of products after delivery has been completed at the nominated delivery address, except where such liability cannot be excluded by law.

You must inspect products upon delivery and notify us within a reasonable period of any visible damage, incorrect products supplied or discrepancies relating to your order.

9. Medical Products and Professional Use

Certain products supplied by Vindmed Medical Supplies (Pty) Ltd may be intended for use by healthcare professionals or trained users only.

You ensured that products purchased are suitable for your intended use and that they are used in accordance with manufacturer instructions, applicable guidelines, and relevant professional requirements.

Vindmed Medical Supplies (Pty) Ltd does not provide medical advice through this website and product information provided on the website should not replace professional medical advice or instructions provided by qualified healthcare professionals.

Where applicable, you acknowledge that certain products may require appropriate authorisation, licensing, certification or professional qualifications for lawful purchase or use.

10. Account Responsibility and Security

Where you create an account with Vindmed Medical Supplies (Pty) Ltd, you are responsible for maintaining the confidentiality of your account information, including your username and password.

You agree to notify us immediately if you become aware of any unauthorised access to your account or suspected security breach.

You remain responsible for all activities conducted through your account unless such activities arise due to our negligence or unlawful conduct.

Vindmed Medical Supplies (Pty) Ltd reserves the right to suspend or terminate accounts where we believe that fraudulent, unlawful, or abusive activity has occurred.

11. Electronic Communications

By using our website and providing your contact information, you consent to receiving electronic communications relating to:

  • Your orders;
  • Account information;
  • Customer service matters;
  • Product availability;Service updates; and
  • Other communications permitted under applicable law.

12. Governing Law

These Terms of Use and all transactions concluded through the Vindmed Medical Supplies (Pty) Ltd website are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms of Use or your use of our website shall be subject to the authority of the applicable courts of South Africa, subject to any mandatory legal rights available to you.